Terms & Conditions

General Notice

SRA Solutions is a registered trademark of Server Racks Australia Solutions, a registered business name of Precision Metals Queanbeyan Pty Ltd
ABN 61 079 229 897.

SRA Solutions reserves the right, in its discretion, to change or modify all or any part of this Policy at any time. By using this Site, you agree to the Legal Policy of SRA Solutions, as set out below. If at any time the terms and conditions of this agreement are no longer acceptable to you, you should immediately cease use of the web service.

SRA Solutions accepts no liability or responsibility for any loss or damage suffered as a result of direct or indirect use or application of any products purchased or information made accessible via the SRA Solutions website.

Indemnity Notice

You agree to indemnify and hold SRA Solutions and its respective directors, agents, and information providers harmless from and against any and all claims, liability, losses, costs and expenses incurred in connection with any use of products or information made available through the SRA Solutions website.


These racks and accessories are warranted to be free from fault due to manufacture for a period of twelve (12) months from the date of purchase. During this period, if a rack or part thereof purchased through SRA Solutions is found to be faulty, we will repair or, at our option, replace the part(s) at fault.


Because rack specifications are customised and each rack is manufactured to order, SRA Solutions reserves the right to charge up to a 30% restocking fee, plus freight costs (including insurance) on all returns.

Conditions of Supply

All goods are supplied to these Terms and Conditions. Precision Metals Queanbeyan Pty Ltd (PMQ) (also trading as SRA Solutions) and the customer (Purchaser) agree, that to the full extent of the law, PMQ shall have no liability whether in tort, contract or otherwise in respect of such goods save as imposed by these Terms and Conditions or by the terms of any statute.

Installations occur between 8am—6pm Monday to Friday. Installations outside these times are subject to additional charges.

Loss or Damage in Transit

Any non-delivery or loss in transit must be notified or claimed in writing to the carrier and PMQ within 10 days of the dispatch date. Any damage or short delivery must be claimed or notified in writing within three days of receipt. PMQ shall not be liable for any damage, short delivery or non-delivery not notified in accordance with this provision. In the event that the delivery or production of the goods is hindered, impaired or prevented by any cause whatever outside it’s reasonable control, PMQ may notify the customer that it is unable to fulfil all or part of the contract all or in part without incurring any liability whatsoever.


PMQ shall not be liable for any loss or damage direct or indirect or howsoever in relation to the fitness for use, merchantable quality or lack of correspondence with any sample or description or arising from the failure of the customer to satisfy itself that the goods supplied are of the description, quality and character ordered and gives no warranty as to the subsequent use of those goods under those specifications.

PMQ warrants all goods from faulty workmanship for a period of 12 months from the date of manufacture. PMQ shall be limited in its liability to the replacement of or supply of equivalent goods. PMQ shall not be liable for any loss or damage (including without limitation consequential loss, damage, injury or installation) resulting from the supply or use of such goods. The warranty does not apply to defects due to normal wear and tear, improper installation by persons other than PMQ representatives, or to products or components thereof which are intentionally or negligently damaged or where products or components thereof have been subjected to operating or environmental conditions contrary to any applicable specifications or reasonable intended use. PMQ will be responsible (at PMQ’s discretion) for the return of defective goods to PMQ and delivery of replacement goods only to the extent of the original delivery within Australia. This warranty does not extend to any person other than the purchaser.

Title of Goods and Risk

All goods supplied are at the customers risk as and from delivery to the customer order. The goods shall remain the property of PMQ until full payment is made to and received by PMQ. Until property passes, the customer must keep the goods from any charge, lien or other encumbrance. PMQ may by advice verbal or written require the return of any goods not paid for. PMQ may immediately be entitled to sell or dispose of these goods. Unless PMQ has required the return of the goods, the customer may use or incorporate with other materials or agree to sell any of the goods in the ordinary course of business notwithstanding that the property in the goods has not passed to it. Where the customer re-sells any of the goods before property has passed from PMQ, the customer must retain and put aside such amounts in trust as represents the amount owed by the customer to PMQ in respect of the goods so sold. Where any of the goods are incorporated with other materials so as to lose their separate identity and the end product is subsequently sold, the customer shall keep apart and hold on trust for PMQ such part of the proceeds of such sale as represents the amount owed by the customer to PMQ in respect of the goods so incorporated.

Goods ordered which cannot be delivered as arranged or agreed are subject to additional storage and insurance costs, as determined by PMQ.


The extension of credit to the purchaser and the terms upon which it is provided shall be at the absolute discretion of PMQ at all times and PMQ retains the right to withdraw credit facilities at any time prior to delivery of products. It is integral to these Terms and Conditions that payment of the price of any goods purchased is made in full by the customer within 30 days from the date of invoice, or within such time as is otherwise agreed between PMQ and the customer. If payment is overdue at 45 days from the end of month of statement (invoice), PMQ will withdraw the credit facility without notice until such time as payment is received.

Customers provided with credit may be, at the discretion of PMQ, required to make a partial payment if delivery is required before completion of an entire order. Partial payments will be invoiced and require payment before delivery is made.

Product Return for Credit

Return of goods, where not covered by faulty workmanship for a period of 12 months from the date of manufacture, will incur a 30% restocking fee, plus freight and GST. Goods must be in unused, original condition. The Purchaser remains responsible for the goods until they are received by PMQ.

Custom goods outside of the standard product range (including custom colour) are non-refundable. The return of any goods is at the discretion of PMQ.

Privacy and Security

Your Personal Information SRA Solutions recognises the importance of protecting the privacy of personally identifiable information collected about visitors to our site. Information about visitors to our site is collected only when knowingly and voluntarily submitted. We do not supply any of your personal information to third parties.

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Precision Metals Queanbeyan Pty Ltd (PMQ)
ABN 61 079 229 897

4-6 Endurance Avenue
Queanbeyan East, NSW 2620 Australia

(02) 6298 1855